Privacy Policy

1. Introduction

VSEM VPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service. We operate under a strict no-logs policy, meaning we do not track, collect, or store your online activities.

2. Information We Do NOT Collect

VSEM VPN operates under a strict zero-logs policy. We do NOT collect, store, or monitor:

• Your browsing history or online activities
• Connection logs or timestamps
• Your original IP address
• DNS queries or websites you visit
• Data content of your internet traffic
• Bandwidth usage statistics
• Session information

3. Information We May Collect

To provide and improve our service, we may collect minimal information:

• Account Information: Email address (if provided for account creation), username, and password
• Payment Information: Processed through secure third-party payment processors. We do not store your full credit card details
• Technical Information: Device type, operating system, app version (for troubleshooting and service improvement)
• Support Communications: Information you provide when contacting our support team

4. How We Use Your Information

We use the minimal information we collect to:

• Provide, maintain, and improve our VPN service
• Process payments and manage your account
• Respond to your support requests
• Send important service updates (if you opt-in)
• Ensure security and prevent fraud

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption of all VPN connections
• Secure servers with regular security audits
• Encrypted data storage
• Regular security updates and patches

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service (payment processors, hosting providers) under strict confidentiality agreements
• Legal Requirements: If required by law, court order, or government regulation, though our no-logs policy means we have minimal data to share
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users

7. Your Rights

You have the right to:

• Access and review your account information
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Export your data in a portable format

To exercise these rights, please contact us at support@vsemvpn.com.

8. Cookies and Tracking Technologies

We use minimal cookies and tracking technologies only for essential website functionality, such as maintaining your login session. We do not use cookies for advertising or tracking your browsing behavior across other websites.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

VSEM NETWORK LLC
Georgia, Tbilisi, Krtsanisi district,
Nino and Ilia Nakashidze Street, N1,
(former Avlev), Apartment N3, Building N3

Email: support@vsemvpn.com